Refund and Returns Policy 

Effective Date: January 16, 2025

Address: 133 Yorkville Hwy, Dyer, Tennessee

Phone: 731 692-2708

Email: info@luxuryelegancebath.com

Website: luxuryelegancebath.com

Introduction

At LuxuryEleganceBath, we are committed to ensuring your satisfaction with every purchase. This Refund and Returns Policy is designed to provide clear guidelines on how to return products and receive refunds. Please read this policy carefully before making a purchase. By buying products from us, either through our website luxuryelegancebath.com or at our physical store at 133 Yorkville Hwy, Dyer, Tennessee, you agree to comply with the terms outlined below.

1. General Return Conditions

1.1 Eligibility for Returns

  • We accept returns of unused, undamaged, and resalable products within 30 days from the original purchase date, whether purchased online or in-store.

  • Products must be returned in their original packaging, including all accessories, manuals, and any other components that came with the product.

  • Products must be in the same condition as when you received them. Any signs of use, damage, alteration, or missing components may result in a refusal of the return.

  • Certain items may not be eligible for return, including but not limited to:

    • Software that has been opened or activated.

    • Media products (CDs, DVDs, etc.) that have been unsealed.

    • Personalized or customized products.

    • Products sold as “final sale” or “clearance” items.

  • The eligibility of an item for return will be determined upon inspection of the returned product.

1.2 How to Initiate a Return

  • To initiate a return, please contact our customer service team within 30 days of your original purchase date. You can reach us by:

  • You will be provided with a Return Authorization (RA) number and detailed instructions on how to return your product.

  • Returns without a valid RA number will not be accepted and will be returned to the sender at the sender’s expense.

  • Please do not return a product until you have received the RA number and instructions from our customer service team.

1.3 Return Shipping

  • You are responsible for the costs of return shipping, unless the return is due to an error on our part (such as shipping the wrong item or sending a defective product).

  • We recommend using a trackable and insured shipping method for all returns, as we are not responsible for packages that are lost or damaged during return transit.

  • You must ensure the product is securely packaged to prevent damage during shipping. We will not accept returns if the product arrives damaged due to improper packaging.

  • Return shipping costs are non-refundable, except when the return is due to our error.

1.4 Inspection of Returned Items

  • Upon receiving the returned product, our team will inspect it to ensure it meets our return eligibility criteria.

  • If the product meets our return guidelines, we will process your refund.

  • If the product does not meet our return guidelines, we will notify you and may return the product to you at your expense.

  • We reserve the right to reject any return that does not meet the specified criteria.

1.5 Return Address

All returns should be sent to the following address, after receiving your Return Authorization number:

LuxuryEleganceBath

133 Yorkville Hwy, Dyer, Tennessee

2. Refunds

2.1 Refund Methods

  • Refunds will be issued to the original method of payment used for the purchase.

  • If the original payment method is no longer available, we will work with you to provide an alternate refund method.

  • Refunds will be issued after we have received and inspected the returned product and verified that it meets our return eligibility criteria.

2.2 Refund Processing Time

  • Please allow up to 10 business days for your refund to be processed after we receive the returned product and confirm its condition.

  • The time it takes for the refund to be credited to your account may vary depending on your financial institution.

2.3 Partial Refunds

  • In certain cases, we may issue a partial refund if the returned item is not in perfect condition but can still be resold. The amount of the partial refund will be determined based on the condition of the returned product.

  • Partial refunds may be issued in cases where some but not all components are returned or when the original packaging has been damaged.

2.4 Non-Refundable Items

  • Shipping and handling fees are generally non-refundable, unless the return is due to an error on our part.

  • Any costs for extended warranties or add-ons purchased will not be refunded, unless specified otherwise at the time of purchase.

  • Certain items are non-refundable, as stated in section 1.1.

3. Exchanges

3.1 Exchange Eligibility

  • We may offer exchanges for defective products or if you received the wrong item. Exchanges are subject to product availability.

  • If you received a defective product, please notify us immediately, and we will guide you through the exchange process.

  • If the item you want to exchange for is not in stock, we may issue a refund instead.

3.2 How to Initiate an Exchange

  • To initiate an exchange, please contact our customer service team by email or phone within the return period outlined in section 1.1, explaining the reason for the exchange.

  • Our team will provide you with specific instructions for processing the exchange.

3.3 Shipping for Exchanges

  • If the exchange is due to an error on our part, we will cover the cost of shipping for the exchanged item.

  • If the exchange is for a different product (not due to our error), you will be responsible for the return shipping costs, and we may require payment for shipping the new item.

4. Defective or Damaged Products

4.1 Reporting Defective Products

  • If you receive a defective product, please contact our customer service team immediately upon discovery, but no later than 7 days from receipt.

  • We may require photographic evidence or a video to confirm the defect.

  • We will provide instructions for returning the defective product.

4.2 Options for Defective Products

  • For defective products, you will have the option to:

    • Receive a replacement product at no additional cost (subject to availability).

    • Receive a full refund.

    • Receive repair services, if available and appropriate.

4.3 Damaged Products

  • If you receive a product damaged during shipping, please contact us immediately and take photos of the damaged packaging and product.

  • We will work with the shipping carrier to file a claim and will provide you with a replacement or a refund.

5. Restocking Fees

  • We may charge a restocking fee for returned items that are not in their original, brand new condition, or are missing packaging components.

  • Restocking fees may range from 10% to 25% of the purchase price, depending on the condition of the returned item and the cost to us for the returned item.

  • Restocking fees will be clearly communicated before any refund is processed.

6. Policy for In-Store Purchases

  • The same return and refund policies apply to items purchased at our physical store, located at 133 Yorkville Hwy, Dyer, Tennessee.

  • You must have a receipt or proof of purchase to return a product purchased at our physical location.

7. Changes to This Policy

  • We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on our website, and your continued use of our website or services constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please contact us at:

LuxuryEleganceBath

133 Yorkville Hwy, Dyer, Tennessee

Phone: 731 692-2708

Email: info@luxuryelegancebath.com

Website: luxuryelegancebath.com